FAQ
Can you travel to us for a course?
Yes, for the majority of all of our programs we can offer it at your facility, online, or in a blended learning style. Please contact us either via email or phone to request a quote and tell us what services you require.
Who are the courses instructors?
The course instructors are all professional first responders with years of service in the fire, emergency medical services, or police departments who are also certified instructors with teaching experience.
What courses should I take?
If you have trouble deciding which course or courses to take for your profession or recertification please call or email us and we will be happy to assist you in choosing the right options.
What kind of payment
plans do you offer?
For our initial EMS courses, Continuing education packages and EMS instructor course we offer payment plans options. A small payment plan fee is assessed based off of option chosen. Certificate or course completion will not be issued until full payment is made.
What is your refund Policy?
Cancelation Policy:
1. A complete refund of 100% will be granted if you cancel your course enrollment within 24 hours of registration or if the course is scheduled to begin more than 14 days from the registration date, unless any of the exceptions detailed below are applicable.
2. Once a class has commenced or if you provide less than 24 hours' notice for cancellation, no refunds will be issued.
3. A 25% refund will be processed for cancellations made when the course is set to start within 1-3 days.
4. A 50% refund will be applicable if the course start date falls between 4-7 days from the cancellation date.
5. A 75% refund will be available if the course is scheduled to commence more than 7 days in advance.
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Please take note that refunds will not cover the expenses related to textbooks, shipping, or course codes if they have already been accessed or if textbooks have been shipped. These costs are non-refundable.